Frequently Asked Questions

We proudly serve Jacksonville. If you’re unsure whether your location falls within our service area, please reach out, and we’ll be happy to assist.

No, you don’t need to be home during the cleaning. Many of our clients provide us with access instructions if they’re not home. We respect your privacy and handle your property with care.

We use high-quality, eco-friendly cleaning products that are safe for your family, pets, and the environment. If you have any specific cleaning product requests, please let us know in advance.

We offer both one-time cleanings and recurring services, including weekly, bi-weekly, and monthly options. Choose the frequency that best suits your needs!

We understand that plans change! To reschedule or cancel, please contact us at least 24 hours before your appointment. This helps us adjust our schedule and accommodate other clients.

Your satisfaction is our top priority. If you’re not completely happy with our service, please contact us within 24 hours, and we’ll make it right with a re-cleaning of the specific areas, free of charge.

Yes, our cleaning team brings all necessary supplies and equipment. However, if you have specific products or equipment you’d prefer we use, just let us know.

The duration depends on the size and condition of your home and the type of cleaning service requested. Typically, a standard cleaning takes a few hours, while deep and post-construction cleanings require more time.

We accept various payment methods, including cash, credit/debit cards, and online payments. Payment details will be confirmed upon booking.

Absolutely! We offer customizable cleaning plans tailored to your specific needs. Let us know your preferences, and we’ll create a plan that works for you.